Your account may get suspended if you have directly refunded your in-app purchase through the store but not from our official customer center.

■  If your account has been suspended after directly refunding at the store after using the product, it will be released according to the following procedure.

1. Create a new character on a new server.

2. Repurchase the refunded item.

3. Provide the customer center with the server/nickname of the suspended character and the new server/nickname.

4. The newly purchased item will be retrieved by the customer center.

5. The suspension of the account will be lifted, and the account will be restored.

■  If you have directly refunded at the store without using the product, the release will proceed according to the following procedure:

1. Retrieval of payment items held by the suspended character.

2. Restoration of the suspended account.